Ability Of Social Networking Sites To Offer Customer Service And Improve Brand Image
One social networking site that has proved to be powerful is twitter. Currently, studies have proved that twitter is one of the fastest growing website. Therefore, whether you have an offline or online business you can use social networking websites as a platform to interact with your customers and more so get feedback on your products and services.
To increase your business brand name presence, you can offer customer service and support to your target market using twitter. This is because on twitter you will have the ability to offer quick response to your customers needs and thus improve your brand image. On twitter you can monitor and respond to customer issues via tweetbeep where notifications are sent directly to your customers email address.
Eliciting feedback from customers using twitter is also easy; ask your customers what they think about your products or services. This way you will get quick responses and also using the same platform, acknowledge their feedback.
Another powerful feature of twitter is retweeting. Retweet is where you re-post a tweet that was posted by your followers. Therefore, if you receive a valuable tweet you can opt to retweet the same. This will help you increase the number of people following you and more so get your posts retweeted. As a result you will reach other people who may later become potential clients.
Any business venture that fails to see and seize the opportunity that technology is offering is bound to be left behind. Social networking websites like twitter and facebook have shown that business owners are now in a position to reach a wide target market both locally and internationally.